Legal Information

Last updated: May 2025 · NIRÓU Pty Ltd

NIRÓU Pty LtdABN: [ABN: XX XXX XXX XXX]
Registered in Victoria, Australia
Contact: legal@nirou.com.au

Section 1

About This Policy

NIRÓU Pty Ltd ("NIRÓU", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") contained in Schedule 1 of that Act.If you are located in the European Union or European Economic Area, we also acknowledge your rights under the General Data Protection Regulation (EU) 2016/679 ("GDPR"). Where GDPR applies, we act as a data controller in respect of your personal information.This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access, correct, or seek deletion of your information.By using our website, placing an order with us, or communicating with us, you consent to the collection and use of your information as described in this Policy.

Section 2

What Personal Information We Collect

Contact and account information

Full name, email address, and phone number (if provided).

Order and delivery information

Delivery address, order history, and transaction records.

Technical and usage information

IP address, device identifiers, browser type, pages visited, and time spent on pages — collected via cookies and analytics tools.

Payment information

We do not directly collect or store payment card details. Payment processing is handled by Shopify Payments and/or Stripe, who are independently subject to PCI-DSS. We receive only a transaction confirmation.

Section 3

How We Collect Personal Information

Directly from you — when you place an order, subscribe to our newsletter, contact us, or otherwise communicate with us.

Automatically — through cookies, pixel tags, and similar technologies when you visit our website.

From third-party platforms — our website operates on Squarespace with a Shopify back-end for order management; these platforms may collect information on our behalf.

Section 4

Why We Collect and Use Your Information

To fulfil your orders

Processing, packaging, and delivering your purchases; communicating about order status and any issues.

To communicate with you

Responding to enquiries, providing customer support, and sending transactional emails.

To send marketing communications

If you have opted in, we may send newsletters and promotional offers. You may unsubscribe at any time.

To improve our website

Analysing how visitors use our website to improve content and user experience.

To comply with legal obligations

Retaining records as required by Australian taxation and consumer protection law; responding to lawful requests from regulators.

GDPR Lawful Bases (EU/EEA visitors)Contractual necessity (Art. 6(1)(b)) for order fulfilment · Legitimate interests (Art. 6(1)(f)) for analytics and fraud prevention · Consent (Art. 6(1)(a)) for marketing emails and non-essential cookies · Legal obligation (Art. 6(1)(c)) for record-keeping

Section 5

Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it with:

We may also disclose information where required by law or court order, or in the event of a business sale or restructure.

Section 6

Cross-Border Data Transfers

Some service providers are located outside Australia, including in the United States and Canada. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles. For EU/EEA data, we rely on Standard Contractual Clauses or equivalent adequacy mechanisms.

Section 7

How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information, including SSL/TLS encryption in transit, access controls, and the use of security-certified third-party platforms.No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Section 8

Cookies and Tracking Technologies

You may control or disable cookies through your browser settings. Where required by law, we obtain your consent before setting non-essential cookies.

Section 9

Retention of Information

Order and transaction records — 7 years (taxation law). Customer account data — duration of account plus 2 years. Email marketing preferences — until unsubscribed or deletion requested. Analytics data — per platform policy (typically 26 months).

Section 10

Your Rights and Choices

Under Australian law

You have the right to access personal information we hold about you, to request correction of inaccurate information, and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Under GDPR (EU/EEA residents)

In addition to the above: the right to erasure ("right to be forgotten"), restriction of processing, data portability, the right to object (including to direct marketing), and the right to withdraw consent at any time.To exercise any of these rights, contact us at legal@nirou.com.au. We will respond within 30 days.

Section 11–14

Further Provisions

Children: Our website is not directed at children under 15. We do not knowingly collect their personal information.

Third-party links: We are not responsible for the privacy practices of linked third-party websites.

Changes: We may update this Policy at any time. Material changes will be notified where possible.

Contact:

legal@nirou.com.au ·nirouwellness.com.au

Last updated: May 2025 · NIRÓU Pty Ltd · Governing law: Victoria, Australia

Section 1

Overview

These Terms of Service ("Terms") govern your access to and use of the NIRÓU website and any purchase of products from NIRÓU Pty Ltd. By accessing our website or placing an order, you agree to be bound by these Terms.

These Terms are subject to and do not limit your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law ("ACL") contained in Schedule 2.

Section 2

Products

NIRÓU produces and sells high-polyphenol extra virgin olive oil intended for dietary and general wellness use. Our Products are food products, not therapeutic goods, and are not listed or registered with the Therapeutic Goods Administration ("TGA").

Health Claims — Important

Any reference to the benefits of olive oil polyphenols is limited to the health claim authorised under European Commission Regulation (EC) No 432/2012: "Olive oil polyphenols contribute to the protection of blood lipids from oxidative stress." This applies to olive oil providing at least 5 mg of hydroxytyrosol and its derivatives per 20 g of oil. Nothing on our website constitutes medical advice. Our Products are not intended to diagnose, treat, cure, or prevent any disease or health condition. Consult a qualified healthcare professional before using our Products for any health-related purpose.

Section 3

Ordering and Payment

Placing an order:

By placing an order, you make an offer to purchase at the stated price. We reserve the right to decline any order.

Order confirmation:

An order confirmation email constitutes our acceptance of your offer and forms a binding contract, subject to these Terms.

Pricing:

All prices are in Australian Dollars (AUD) inclusive of GST where applicable. Shipping costs are additional and disclosed at checkout. We reserve the right to amend prices; changes will not affect confirmed orders.

Payment:

Payment is processed by Shopify Payments and/or Stripe. We do not store your payment card information.

GST:

NIRÓU is registered for GST. A tax invoice will be provided on request.

Section 4

Shipping and Delivery

We ship within Australia. International shipping availability is shown at checkout. Title and risk of loss pass to you upon delivery. Estimated delivery times are indicative only. You are responsible for providing accurate delivery details.

Section 5

Returns and Refunds

Your rights and our obligations are set out in our Refund Policy, which forms part of these Terms. Nothing in the Refund Policy limits your statutory rights under the ACL.

Section 6

Australian Consumer Law Guarantees

Your statutory rights

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Section 7

Limitation of Liability

To the maximum extent permitted by law, and subject to ACL guarantees that cannot be excluded: (a) NIRÓU's liability is limited to the price paid for the relevant Products; (b) we are not liable for indirect, incidental, special, or consequential damages; and (c) we are not liable for loss arising from your reliance on wellness or health information on our website.

Nothing in this clause excludes or modifies any right or remedy under the ACL to the extent such exclusion would contravene that law.

Section 8

Website Use and Intellectual Property

You may use our website only for lawful purposes. All content — text, images, logos, product descriptions, and the NIRÓU brand identity including the Phaistos Disc mark — is owned by or licensed to NIRÓU Pty Ltd and protected by intellectual property law. You may not reproduce or use any content without our prior written permission.

Sections 9–13